What to Expect When You Call

Individuals can access the Be Well Crisis Helpline by dialing 2-1-1, entering their zip code, and following the prompts for the Be Well Crisis Helpline to reach one of our Crisis Specialists.

Once connected with a Crisis Specialist, information will be collected such as a first name, return phone number (in case the call is dropped), and zip code the call is coming from (to better help identify resources).

Individuals are then asked how they can be supported.  Crisis Specialists focus on listening to the reason for the call while asking questions to explore what coping skills and personal support are already in place.  During the conversation, the Crisis Specialist works with the individual to create a plan that may include providing linkage to local on-going mental health support, local community resources, identifying personal social supports and coping skills.

After the conversation, if an individual realizes they may need a new resource, or have a new situation that needs support, one may call back 24/7.

Help is a phone call away. Reach out to speak with a trained Crisis Specialists today.


In 2020, MHAI had the opportunity to provide program oversight to the Indiana Family and Social Service Agency’s (FSSA) Division of Mental Health and Addition’s (DMHA) Crisis Counseling Assistance and Training Program (CCP). The CCP is a short-term disaster relief grant for states, U.S. territories, and federally recognized tribes. CCP grants are awarded after a presidential disaster declaration. CCP funding supports community-based outreach, emotional support, and other mental health services to survivors of natural and human-caused disasters. The Federal Emergency Management Agency (FEMA) funds and implements the CCP as a supplemental assistance program to support mental health assistance and training activities in presidentially declared major disaster areas. DMHA secured funding for the CCP to provide mental health and well-being support to Hoosiers affected by the COVID-19 pandemic.

A branch of this multifaceted program was the creation of the Be Well Crisis Helpline. Utilizing IN211 as the access point, Hoosiers could reach out for confidential, free, emotional support twenty-four hours a day, seven days a week. During the Covid-19 response, the Be Well team provided support to over 20,000 Hoosiers within a 13-month time frame.

As this Helpline uncovered a gap in this type of on-going psychosocial support, MHAI agreed to continue the program encompassing the entire operation within the agency at the conclusion of the CCP program. As of August 28, 2021, the Be Well Crisis Helpline began full operations under MHAI continuing the partnership with IN211 and IN FSSA DMHA.

Our Team

The Be Well Crisis Helpline program at MHAI is a dedicated team of individuals who are trained in meeting the diverse needs of Hoosiers in both an efficient, empathetic, and compassionate manner. Our culturally competent team brings years of training and experience, with the intent of providing a safe place to both prevent and mitigate the effects of psychological challenges in all forms. When an individual interacts telephonically with one of our Crisis Specialists, they will be provided a space of hope and resilience. Through a service which is operated 24/7, our team works relentlessly to seek out and connect individuals with emotional support and resources so that they may truly pursue a path to “Be Well.”

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