Legal and Client Services
Navigating the system can be hard. We are here to help! To learn more on where to turn for legal questions, assistance, and more check out our legal and client services below!
The Managed Health Services Member Ombudsman
The MHS Member Ombudsman program is a partnership between MHS and Mental Health America of Indiana.
An ombudsman is someone who works to help you get a problem solved.
MHS members can contact an ombudsman for free to discuss any problems they may be having with MHS, MHS services, MHS doctors or any other part of their healthcare.
The ombudsman is neutral, so they do not side with MHS or the Medicaid program.
The ombudsman will work with you to get your problem solved.
If you are an MHS member (or a legal representative)
Please call if:
- You have unresolved questions about your MHS benefits or services.
- You want to know what your MHS rights and responsibilities are for your MHS coverage.
- You need assistance with the appeals process, including filling out the proper paperwork, documenting verbal appeals or guidance through the appeals process.
If you want the assistance of an Ombudsman, please call them toll-free at 1-877-647-5326, 8 a.m. – 8 p.m. Monday through Friday.